New Patients

Frequently Asked Questions

Registration Packet

Privacy & Health Release Info

Health Insurance We Accept

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FAQ

Whether you are just checking us out or have already decided to join our practice we hope the following information helps answer many of the questions you may have. Please feel free to contact our office if you have additional questions or would like to schedule a “meet and greet” with one of our pediatricians. Our office phone number is: 847-677-7250.

Q: Where do I start?

A: We know selecting a pediatrician for your child is an important decision. If you are new to Kids Health Partners, a great place to start is to schedule a no-charge “meet and greet” appointment with one of our pediatricians or call and speak with one of our knowledgeable front desk staff members who will give you a thorough overview of our practice.

Q: I am ready to choose KHP. How do I register?

A: If you are looking to register a newborn with us, please wait until the baby is born to call our office.

When registering at the hospital where you plan to deliver, provide our contact information so that KHP will be notified when the baby is born. If you are delivering at Evanston Hospital one of our doctors will visit the baby in the hospital every day until the baby is discharged. If you are delivering at another hospital where our doctors do not have staff privileges, make sure you sign a release form authorizing the hospital to fax the baby’s hospital medical records to our office or bring a copy of the medical records with you to your first appointment.

After the baby is born, please contact our office to register your newborn and make the baby’s first appointment. The newborn appointment is usually one to three days after your baby is born. When you call, we will ask for the baby’s name, date of birth, gender, address, telephone number and insurance policy you plan to use (even if the baby has not yet been added to the policy). We will also refer you to our website so you can download and complete the new patient forms before you arrive for your appointment.

A: If you are new to Kids Health Partners and would like to transfer your child to us, we will need you to mail or fax your child’s existing medical records to our office in advance of the first appointment. If that is not possible, please bring the records to the first appointment. At a minimum we need your child’s immunizations records and growth charts, and it is helpful to receive any records relating to significant health concerns or chronic issues.

Q: What about Insurance?

A: In this dynamic health insurance climate, we are unable to keep a list of every plan we participate in. While we participate in many insurance plans, prior to joining our practice, we require that you contact your insurance company to ask if our doctors are IN NETWORK for your plan and if they are not, what the benefits for OUT OF NETWORK coverage are. You should also find out what your co-pay is. Only you can know what your insurance policy covers so we ask that you familiarize yourself with that in advance of your appointment with us. Some policies will not cover the expenses for your newborn unless your baby is added within 30 days of birth. Kids Health Partners will need to be notified when your baby is active on your insurance plan and when there are any changes to your insurance coverage. If we are not notified of insurance changes prior to an appointment, we cannot verify that the charges for that appointment will be covered by your insurance carrier. Please be sure to bring your insurance card with you to each visit.

Q: Do I need to pick a primary doctor?

A: Not according to Kids Health Partners, but most of our families enjoy the continuity of seeing the same doctor for well visits. Insurance plans vary however, as to whether or not a Primary Care Physician (PCP) must be chosen. We have a wonderful team of pediatricians and we hope you have the opportunity to meet all of them. When scheduling appointments the staff will always ask which doctor you would like to see and will work within the parameters you provide us to find an appointment for your child.

Q: Does KHP have a lactation nurse?

A: Yes, one of our registered nurses, specializes in lactation education and she is available, by appointment, to meet with you for evaluation, teaching and support.

Q: What is the schedule of check-ups and vaccinations?

A: Our pediatricians follow the recommendations of the American Academy of Pediatrics for routine preventative health visits and recommended vaccinations. We encourage you to visit the “Medical Info” page on our website (www.kidshealthpartners.com) to access our schedule of immunizations and check-ups.

Q: How easy is it to schedule appointments?

A: Visits for newborns and emergencies take highest priority. We always offer same day appointments for sick visits and can usually accommodate a request for a well child visit within a few days, unless presented with very restrictive parameters (i.e., specific day, time and/or doctor) which would require more advance planning. Our busiest months of the year are June through August due to high demand for school-required physicals. We encourage our families to call in the early spring to book summer physical appointments, especially if you have multiple children. We also encourage families to schedule their child’s camp, sports or school physical in the spring rather than the summer as summer appointments become scarce quickly.

Q: Do you have walk-in hours?

A: For our established patients, we offer walk-in availability 8 am to 9 am Monday through Friday for minor illnesses and injuries including colds, coughs, sore throats, and earaches. No appointment is necessary, but we encourage families to call ahead when possible. This gives us time to prepare for the visit before you arrive.

Q: Do you offer evening and weekend office hours?

A: The practice is open until 8pm on Mondays, Tuesdays, Wednesdays and Thursdays. We are open 8am until 1pm on Saturdays by appointment only.

Q: Is there an after-hours answering service?

A: For any urgent questions or concerns after hours, simply call our main office phone number (847-677-7250) and your call will be automatically forwarded to the cell phone of one of our four doctors. We do not use an answering service!

Q: What if I call your office with questions, will I be able to speak to someone for medical advice?

A: To serve callers in the most efficient manner possible, our phone call triage process typically begins with one of our nurses. We have seven compassionate and knowledgeable nurses who will offer advice when you call if they are available. During our busiest times of the day, one of our receptionists will take a message and a nurse will return your call as soon as possible.

Q: Which hospitals are the KHP pediatricians affiliated with?

A: We serve inpatients at Evanston Northshore Hospital. We are also affiliated with Ann & Robert H. Lurie Children’s Hospital of Chicago (formerly known as Children’s Memorial Hospital).

Registration Packet

Before arriving at Kids Health Partners, please download, review and complete the following forms:

Health Insurance

While we accept insurance plans offered by all the major insurance companies, please call your insurance company to find out if our doctors are in-network for your particular plan before registering your child with us.

Hospital Affiliations

  • Ann & Robert H. Lurie Children’s Hospital of Chicago (formerly Children’s Memorial Hospital)
  • Evanston Hospital- NorthShore University Health System